Cancellation & Refund Policy
At Korean Glow™ (https://koreangloww.in), we strive to deliver an exceptional shopping experience with transparent terms. Please read our policy below regarding cancellations, returns, and refunds.
1. Order Cancellation Policy
- Cancellation Window: You can cancel your order within 4 hours of placement or before the package has been processed and handed over to our courier partner (whichever is earlier).
- How to Cancel: Send an immediate cancellation request with your Order ID to [email protected] or reach out via our live customer support chat widget.
- Post-Dispatch Cancellations: Once an order has been picked up by the courier partner (Delhivery/Blue Dart) and an AWB tracking number has been generated, it cannot be cancelled in transit.
2. 7-Day Replacement Guarantee (Damaged / Defective Items)
Your satisfaction is our priority. We provide a 7-Day Free Replacement Guarantee under the following conditions:
- The product arrived physically damaged, broken, leaking, or in a compromised seal.
- The incorrect product or quantity was delivered.
Verification Process: To claim a replacement, please email [email protected] within 7 days of delivery with:
- Your Order Reference ID (e.g. KD-XXXXX).
- A clear photo or unboxing video of the damaged packaging and product container.
Upon verification, our team will dispatch a brand-new replacement parcel within 24 business hours at zero additional cost to you.
3. Hygiene & Safety Standards ('Change of Mind' Policy)
Because the Korean D-Tan Removal Cream is an intimate skincare and cosmetic formulation, once the tamper-evident packaging or jar has been opened, it cannot be returned or resold due to strict Indian public health and hygiene guidelines. Therefore, we do not accept returns or issue refunds for change-of-mind reasons.
4. Refund Process & Settlement Timeline
Refunds are initiated in the following authorized situations:
- Order successfully cancelled prior to warehouse dispatch.
- Order confirmed for an unserviceable postal pincode where logistics delivery cannot be performed.
- Shipment verified as lost in transit by the courier company.
Timeline: Once approved, the refund is processed directly via our payment gateway (Cashfree Payments). The funds will reflect in your original UPI account (GPay, PhonePe, Paytm, BHIM, or bank source) within 5 to 7 working days.
5. Contact for Refund Queries
Support Team: Korean Glow™ Customer Care
Email: [email protected]
Website: https://koreangloww.in
Response Time: Within 12 to 24 business hours